I keep a Twitter account just so that I can message Southwest about delayed flights. Responses can come in minutes, but they most often take a few hours to respond. This is typically the fastest way to receive a response from a Southwest customer service agent. Direct message on the Southwest Twitter account Different agents seem to issue different voucher amounts. You can do more than one method at once if you want to. There are three main ways to contact Southwest Airlines customer service. How can I contact Southwest to get delayed flight compensation? The booked flight must be completed by the date on the voucher, not just booked by that date. LUV Vouchers include an expiration date of one year from the date they were issued. These vouchers can be used for the cost of a future flight (but not to cover taxes and fees) on Southwest. The type of compensation Southwest Airlines gives for delayed flights is a LUV Voucher. What do I get from Southwest for a delayed flight? You can contact Southwest about a flight that was delayed for any reason: weather, a mechanical issue, staffing, etc. The customer service agent will be able to look up your flight’s information and determine whether the delay was long enough to warrant compensation or not. A couple of travelers have reported reaching out to Southwest Airlines about shorter delays (around 45 minutes) and receiving vouchers. As a general rule, I never contact Southwest for compensation unless the delay is longer than 1 hour. How long of a delay should I contact Southwest Airlines about? Southwest’s typically stellar customer service is one thing that makes Southwest is our favorite domestic airline. They are not required to compensate you but they almost always will - but only if you ask. This is true no matter the reason for the delay - even for weather. Traditionally, if you have a flight delayed by one hour or more on Southwest Airlines, they are known for almost always giving delayed flight compensation in order to keep you as a customer. Want to learn how to use your voucher or turn it into a flight credit that doesn’t expire? Find out how here. While you’re at it, be sure to follow these tips and steps to get LUV vouchers for any delays or cancellations you experienced. If you were affected by delays and cancellations from December 24, 2022-January 2, 2023, be sure to submit your travel disruption information on Southwest’s travel disruption website to request a refund and submit your receipts for a reimbursement of expenses. Southwest experienced a full operational meltdown in the holiday 2022 season with thousands of flights cancelled.
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